Track your delivery
Customers will be able to track their items on line by using the appropriate consignment numbers which are supplied by Parcelforce. These can vary but in general look like CKxxxxxxxxxGB or ITxxxxxxx These codes are supplied to your email address or by SMS message therefore it is imperative you provide us with your correct email address or mobile phone number when ordering. Please also check your 'spam mail' folders for any messages.
International customers should note that their packages will be assessed by their own countries Customs Services and customers will be asked to pay VAT at their countries appropriate rate, customs handling and administrative charges. Customers will be contacted during this time to pay these fees and many countries will only allow 5 days to collect payment before returning the consignment to us.
To compensate for your own countries VAT we have ensured that our goods being delivered internationally are provided at a zero UK VAT rate to eliminate double charges.
Customs clearance can take up to 6 weeks, while your consignment is within Customs Services neither you, Isle of Arran Distillers or Parcelforce will be able to track your package. This can take 5 – 7 days up to 6 weeks and we ask for your patience with this as we have no influence over this process.
Where packages are returned to the distillery, we will contact you by email to ask what you would like us to do with your order. We will hold your package for a maximum of 30 days awaiting a response from you, after this time your order will be cancelled and a refund applied less our return courier costs.
Customers in the UK will be able to track their package by visiting the following web site and providing the requested information
https://www.parcelforce.com/track-trace
Customers in the Netherlands will be able to track their package by visiting the following web site and providing the requested information
https://tracking.postnl.nl/track-and-trace/
Customers in Belgium will be able to track their package by visiting the following web site and providing the requested information
https://www.bpost.be/en
Customers in Germany will be able to track their package by visiting the following web site and providing the requested information
https://www.dhl.com/de-en/home/tracking.html
Customers in the Republic of Ireland will be able to track their package by visiting the following web site and providing the requested information
https://www.anpost.com/Post-Parcels/Track/Search
Customers in Spain will be able to track their package by visiting the following web site and providing the requested information
https://www.correos.es/es/es/herramientas/localizador/envios