Delivery

Everything you need to know about delivery of our whiskies to your door

Our Arran Single Malt online shop is open, please kindly allow  10 days for your delivery to arrive safely within the UK.  We will endeavour to minimise the wait as much as we possibly can.  

We sell our Arran Single Malts worldwide and are shipping to a variety of countries, details of which can be found here.  Please kindly allow 14 - 21 days for deliveries to Europe.  We will endeavour to minimise the wait as much as we possibly can.  

Unfortunately we are unable to ship to the USA.

Please note that telephone sales cannot be taken for EU orders at the 0% rated VAT - online orders only.

Our couriers are unable to deliver to BFPO, Post Office Box or Paketshop destinations.  (We are unable to deliver to Sweden, Norway, Finland, Denmark, Spain or Ireland at the moment, please accept our apologies.)   

Customs Handling

Please be aware that you will be liable for Customs Handling charges, VAT and other charges when your consignment arrives in your country, however, you will not be charged UK VAT on your purchases from us.

Your country's customs department/couriers will contact you for payment of applicable VAT and handling charges. (Please check your spam mail)  After this, some countries will only hold your consignment for five days before returning it to us.  Isle of Arran Distillers are charged for the return postage, for any additional postage to resend your order and import customs fees to the UK.  Unfortunately we need to pass some of these costs on to you, our customers.

While your order is being assessed by your countries Customs Department neither you, ourselves or our couriers are able to provide any further tracking information.

Tracking information provided by Parcelforce is usable in both UK delivery systems and your own countrys delivery systems.  Further information can be found here

Thank you for buying from us, we hope that you will enjoy your order.

When you order from our online shop

• We ship all of our orders from the Isle of Arran. For UK orders please allow 10 working days for delivery of regular stock items in our shop e.g. 10 year-old, hampers etc. For limited releases, for example, White Stag bottlings, or special offers please allow 14-21 working days for delivery. 
• For orders to European and other countries please allow  21 working days for delivery of your order.  All consignments are transported by road.
• Unfortunately our delivery route is subject to bad weather that affects our ferries but we will try to minimise the disruption to you as much as possible.
• For the purposes of our Couriers, the Channel Islands are classified as a European delivery.
• UK deliveries are made by our chosen courier (Parcelforce) at any time between the hours of 07.00 and 18.00 Monday through to Friday.
• We do not deliver at weekends or bank holidays unless by special arrangement with Mail Order Services.  Please contact Mail Order Services for a quotation on (0044) (0) 1770 307283 or mailorder@arranwhisky.com
• The delivery costs quoted are for orders of 1–6 bottles although we may need to limit the number of bottles in a consignment.   If you wish to purchase more than 6 bottles, please contact us directly on (0044) (0) 1770 307283.  You can also email us on mailorder@arranwhisky.com for a delivery quote and we'll be delighted to help.
• Please do use our answer machine facility available at (0044) (0) 1770 307283, leaving a short message with your name and contact number.  We will return your call as soon as possible.

The Delivery Process

• On the day that we dispatch your goods you will receive email notification from Parcelforce confirming that the items have been dispatched, this email will provide a tracking code for your use.  (Please check your spam mail folder)  Please ensure you have provide both mobile telephone number and email address for notifications from your local couriers and Customs Department (where appropriate).  Delivery mobile telephone numbers and email should correspond with the country of delivery and include full dialling codes.

• Our courier will notify you of delivery via text on the day of delivery to the mobile telephone number you have supplied.
• If the time and day is suitable no further action by you is required.
• If it’s not convenient you can respond to Parcelforce with an alternative delivery date/time or address.
• If there is no-one available to sign for goods our courier will automatically repeat this process and will leave a calling card.
• After two unsuccessful delivery attempts, your package will be returned to us. 

UK Delivery Charges

UK Mainland including highlands

• Estimated delivery time (maximum) 7-10 working days

1–6 bottles cost £8.00 

7-12 bottles cost £15 (please e-mail us directly on mailorder@arranwhisky.com if you wish to order more than 6 bottles.)

Scottish Islands

• Estimated delivery time 7-10 working days

1–6 bottles cost £15.50

7-12 bottles cost £26.00 (please e-mail us directly on mailorder@arranwhisky.com if you wish to order more than 6 bottles.)

Northern Ireland and Isles of Scilly

• Estimated delivery time 7-10 working days

1–6 bottles cost £19.00

7-12 bottles cost £31.00 (please e-mail us directly on mailorder@arranwhisky.com if you wish to order more than 6 bottles.)

Europe and Channel Islands

Channel Islands

• Estimated delivery time 10-14 working days

1–6 bottles cost £22.50 (0% rated VAT)

7-12 bottles please e-mail us directly on mailorder@arranwhisky.com if you wish to order more than 6 bottles.

Europe

• Belgium, France, Germany, Luxembourg, Netherlands
• Estimated delivery time (including customs clearance) 21 days

1–6 bottles cost £26.50 (0% rated VAT)

7-12 bottles please e-mail us directly on mailorder@arranwhisky.com if you wish to order more than 6 bottles.

• Austria, Czech Republic and Slovenia
• Estimated delivery time (including customs clearance)     20 - 23 days

1–6 bottles cost £27.50 (0% rated VAT)

7-12 bottles please e-mail us directly on mailorder@arranwhisky.com if you wish to order more than 6 bottles.

• Hungary, Italy and Switzerland
• Estimated delivery time (including customs clearance) 23 - 25 days

1–6 bottles cost £35.00 (0% rated VAT)

7-12 bottles please e-mail us directly on mailorder@arranwhisky.com if you wish to order more than 6 bottles.

We are unable to deliver to Sweden, Denmark, Norway, Finland, Spain or Ireland at the moment, please accept our apologies.

On occassion we may need to limit the number of bottles in any one consignment.