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13 Mar 2020

Coronavirus

An update on our company policy for all visitors to Lochranza and Lagg Distillery. 

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Monday 3rd August

Our doors to our Lochranza Visitor Centre have re-opened and we are pleased to be welcoming visitors in to our Arran Malt Gift Shop once again 7 days a week.  The facilities that we have on offer at the moment are our gift shop (where you can also enjoy a little taster of our whiskies to try before you buy!) and our toilets are also open for those visiting the shop.

At the moment, CASKS Cafe is still closed and we are not able to offer food or refreshments but we shall have an update on that very soon. In the meantime we hope that you will come in to see us on your journey around the island!

Our mail order service is running as usual, with slightly longer lead times on your parcels being delivered.  We hope that you understand.  There is still the opportunity to purchase Distillery Exclusive bottlings online and we hope that these will provide everyone with a taste of the island in the comfort of their home. 

The Lagg Visitor Centre gift shop reopend on Tuesday 21st July at 10am and as of Monday 3rd August opening hours are back to full time summer hours - 7 days a week 10am - 5.30pm. Kilmory Café downstairs is open for hot drinks and cakes 10am-12pm then lite lunches from 12pm – 4.00pm.  The Shielding Bistro upstairs is still currently closed. The Lagg Gift Shop will be open from 10am-5.30pm.  Our reception is open and please e-mail any enquiries you have to info@laggwhisky.com  

Wednesday 15th July

We are excited to announce that we will be taking the first steps in reopening our Distillery Visitor Centres in Lochranza and Lagg. 

We are starting with a “soft” opening of the retail shops at Lochranza and Lagg Distilleries while the teams work behind the scenes on the next “phase” of opening which we will announce in early August.

There are still no tours, tastings or café facilities at both Distilleries but hopefully this will only be for a few weeks.

Here are details regarding the reopening of our retail shops at Lochranza and Lagg Distilleries:

Lochranza: From July 20th, our distillery shop will be open Sunday-Thursday from 10am to 4pm offering a wide selection of Arran whisky and gifts.

Lagg: From July 21st, our distillery shop will be open Tuesday-Saturday from 10am to 4pm offering a wide selection of whiskies and gifts.

At the moment we are not able to offer tours, tastings or café facilities. Payment must be made by credit or debit card and, of course, face masks must be worn within the building. We are very much looking forward to welcoming you but please be patient and be prepared to queue for a short time as we will have to limit the number of people in the shop at any one time. Thank you for your support and cooperation!

Tuesday 16th June

Our island and mainland teams are very grateful for all the support and kind words that have been shared with over the past number of weeks.  As things stand, the situation remains the same at both Lochranza & Lagg as our Distillery teams work in their new adapted envionments, and our mail order team in Lochranza continue to prepare and ship your much enjoyed mail order packages.

At the moment, our teams in Lochranza & Lagg are still much smaller than usual and our dates for re-opening each site are not yet confirmed.  As such, we are not able to answer enquiries regarding bookings for later this year or plan any tour bookings.  We hope to be able to do that soon, so please check here for updates. We thank you all very much for your patience at this time.

Thursday 28th May

The situation at the end of May remains the same for our teams at Lagg and Lochranza.  Our Visitor Centres remain closed, however our Distillery teams are back working in their new adapted envionment and their safety and comfort in the workplace at the moment are our top priority.  In Lochanza Visitor Centre we have a small team of staff who are working on preparing your online mail orders and once again rules of social distancing are being strictly observed.

We are focussing on making our Distilleries and Visitor Centres safe and enjoyable for all of our visitors when it is safe for everyone to return to the island.

Tuesday 12th May

As the situation currently stands, both of our Visitor Centres in Lochranza and Lagg are still closed for visitors.

Our web shop is still open and offering a selection of our Arran Single Malts, alongside some of our beautiful Lochranza and Lagg Distillery exclusives.  These exclusive bottlings are being released in small amounts at a time in order to allow our small team on the island to safely package them up and dispatch them in a controlled and safe manner.  If you have your eye on a particular limited edition, it may not be in stock but keep an eye on our web shop as it may come back into stock in a few days time.  We kindly ask you to still allow between 21-28days for your order to arrive with you.  We will of course endeavour for your order to arrive with you sooner, however we are mindful of looking after our small team, and of ferry restrictions on and off the island.  Thank you very much for your patience during these testing times.

Wednesday 29th April

Both of our Visitor Centre at Lagg & Lochranza are still closed for visitors, however our online shop is open and we are dispatching whisky orders.  Please note that delivery times are longer than they normally are. Our team is much smaller than usual so we politely request that customers please allow 21-28 days for delivery direct from the island. Thank you for your patience during these testing times and we hope to be able to welcome visitors back to our beautiful island before too long.

Thursday 2nd April 

An update regarding our online orders. 

Following a review of the current situation, and taking into account all available governmental advice, our webshop will remain closed until further notice to ensure the health and safety of our staff and of our Arran Whisky fans. This decision will be reviewed on an ongoing basis in line with the most up to date advice.

Don’t worry, you don’t need to miss out on your favourite Arran Single Malt bottlings in the meantime. A list of retailers, carrying Arran Single Malt, who are continuing to fulfil online orders can be found here.

Tuesday 24th March

An update regarding our online orders.  

We are currently processing all mail orders received up until 9am on Tuesday 24th March.  Our web shop is now temporarily closed whilst we deal with orders already received and we will review the current situation again on Monday 30th March. Many thanks for your understanding.

An update regarding the Arran Whisky Festival - Malt & Music

In light of the recent developments and restrictions due to COVID-19 we have taken the difficult decision to cancel this year’s Arran Whisky Festival – Malt and Music.  We will be in touch with everyone who has purchased tickets to arrange refunds in due course.  These are tough, unprecedented times but our top priority must remain our amazing whisky friends and employees. We hope you are all keeping safe and well and we look forward to sharing a dram with you all sometime in the near future.

Wednesday 18th March

Following the advice issued by the UK Government, Isle of Arran Distillers Ltd. have made the difficult decision to close our Lagg Distillery & Visitor Centre and our Lochranza Distillery & Visitor Centre to the public until further notice.

Both distilleries will close to the public from end of day tomorrow, Thursday 19th March. 

In light of the announcement for everyone to ‘stop non-essential contact with others and to stop all unnecessary travel’, we feel this is the best decision to put the welfare of our staff, visitors and community first. Both distilleries will continue to produce whisky during the temporary closure of our Visitor Centres, as always with the health, safety and wellbeing of our staff our priority.

If you have a tour or tasting booked with either of our distilleries, please get in touch with us to allow us to re-book you for a date in the future. You can reach us via our social media accounts or on email at bookings@arranwhisky.com. 

We appreciate your support and understanding and are looking forward to welcoming you back to Lagg Distillery and our sister Lochranza Distillery very soon.

Slainté. 

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