This website is made available by Isle of Arran Distillers Ltd, Enterprise House, Springkerse Business Park, Stirling, FK7 7UF, Scotland. We are committed to safeguarding the privacy of our users. This Privacy Policy applies only to this website.
Information Collected
All information collected will be used solely to process your transaction or other online service requested by you and will not be used for any other purpose. We shall never sell or divulge the information given to us to a third party.
Payment
Goods remain the property of Isle of Arran Distillers Ltd until paid for in full by one of the methods specified at the checkout.
Prices
Although the prices were correct at the time of writing, we reserve the right to amend prices from time to time at the discretion of the company. We will endeavour to give you prior notice of any price changes.
Returns and Refunds
Returns can be accepted and refunds given only if it can be proven that goods were received damaged. In this event please inform us immediately (within 7 days of receipt) by email, phone or fax, and we will arrange for goods to be replaced free of charge or a refund given. Outside of this 7 day period we cannot accept any liability, nor offer any refunds. In the event of a product being unavailable at the time of ordering we will contact you on receipt of your order and let you know when it will be available.
Delivery
Delivery costs will be calculated according to the shipping zone. This is automatic according to weight, and will be shown in the order page. We make every effort to ensure that your goods arrive in the condition you expect. All bottles are packed in specialist packaging for maximum protection. International orders are fulfilled by either TNT, or Parcel Force International, depending on quantities and delivery country. Delivery times are dependent on the country of delivery. UK deliveries are by Royal Mail or Initial City Link depending on volume and county. Please allow 3-4 days from time of despatch.
Additional Charges
All prices shown on the website are UK Duty paid except for prices quoted for casks. All countries have their own tax systems, and so customs duty may be payable on entry to your country, we do not collect or control these charges and cannot predict what they might be. If you are unsure of your local regulations please contact the customs office in your country.
Liability
Whilst every effort has been taken to ensure that the information provided on this website is correct at the time of writing it is not possible to provide any guarantee of accuracy. Isle of Arran Distillers Ltd does not accept responsibility or liability for loss or damage suffered as a result of placing reliance on the information. You should make the appropriate enquiries and satisfy yourself before taking any action on such information. By so placing reliance or taking action you accept that you do so at your own risk.
Disclaimer
This website shall be governed by and construed in accordance with Scottish Law. If anything on this website is construed as being contrary to the laws applicable in any other country, then this website is not intended to be accessed by persons from that country and any persons who are subject to such laws shall not be entitled to purchase our products unless they can satisfy us that such purchase would be lawful. This website is not guaranteed to be free from any so-called computer viruses and it is strongly recommended that you check for such viruses before down-loading it to your computer equipment. We fully co-operate with the police in identifying those who use our website for illegal activities. We reserve the right to report to the police any activities that we believe to be unlawful.